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Taste Profile
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faqs

Do you ship internationally?

We do not currently ship internationally. But we can deliver to any mainland NZ address from which you can then arrange international shipping with a carrier like NZ Post or DHL.

Can I track my order?

In most cases you will receive a tracking number. Some Gin's are despatched from our regional warehouses and in some cases there might be a delay in getting your tracking number or in rare cases we don't have that facility.

How long does delivery take?

Auckland and North Island: Your order will usually arrive in 1-3 working days, but depending on Courier load this can occasionally take an additional working day.

South Island:Your order will usually arrive in 3-5 working days depending on your address.

Rural: If you entered a rural delivery address please allow an additional 2-3 working days.

Urgent order?

Please contact our help desk and we'll do our best to get it to you ASAP! Please note that during the festive season, delivery times will may increase.

How much is delivery?

Each bottle may have a different freight rate subject to where it is being despatched from. We carry most in our Auckland warehouse and this is a standard price. Some stock we hold in regional warehouses so freight will vary from time to time. There is almost always an additional charge between Islands.

*During the festive season both our warehouse and the couriers get busier, please allow extra time to receive your order.
*Please note some large format bottles and gift hampers are $4.99 per item and exclude free shipping.

What days are deliveries made?

Deliveries are made during standard working days, that's Monday to Friday. No deliveries are made on Public Holidays. In some areas we can arrange deliveries on Saturdays at an extra cost of $10, you'll need to get in touch with us if you'd like us to arrange a Saturday delivery. Please note Saturday deliveries need to be booked in by early Friday afternoon.

*Please note our couriers do not deliver on the following days during the Christmas/New Year period:
December 25th-28th
January 1st-4th

What happens if I'm not in when the Gin is delivered?

The courier driver will leave a calling card for you. Follow the instructions on the card to arrange re-delivery or to collect your wine from their depot if you'd prefer.

When placing your order you can leave instructions at the checkout to leave the gin in a safe place (for example by the back door, with the neighbours or in the garden shed). Just use the "Delivery Instructions" box at the checkout to let us know.

Please remember though that we're not insured if the gin goes missing after you have given authority to leave. Please also note drivers are unable to guarantee any text or phone call requests.

Who can sign for the gin?

Only persons over the age of 18 are able to sign and receive orders from us. This is in accordance with the Sale and Supply of Alcohol Act 2012.

If you look under the age of 25 the courier will ask to see valid ID. If the receiver is under the age of 18 or does not have valid ID the parcel will be returned to the depot for further instruction.

Can I come and collect my order?

No, sorry. We're an online only business and our liquor license strictly prohibits pick-ups from our distribution warehouse. Many of our gins are also shipped directly from our regional warehouses or stock we hold at distributors so we may not have them on site anyway.

An item in my order was damaged when it arrived

Your Gin is insured up to the point of delivery, so if anything is damaged we'll replace it pronto.

But remember, if you've given authority to leave the gin without a signature and it's stolen or damaged you're not covered.

Why have I only received part of my order?

Sometimes we split the products in your order into multiple fulfilments, especially as some of our gins come from our regional warehouses across the country. Please check your inbox for any additional tracking information -- please note that the subject will be identical and may be condensed into one email thread.

If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing, please reach out to us and we will make sure to ship this ASAP.

Why has my credit/debit card been charged to multiple accounts?

Gin Club operates using a system where gins from separate warehouses can be purchased simultaneously through one Gin Club purchase. The total amount charged by the Gin Club is determined by a combined payment to the distributors on you order from, which is then split and charged individually by the corresponding distribution centre. The total you pay does not change, however.

Can I make changes to or cancel my order?

We work hard to ensure that you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can "catch" your order before it is physically picked, packed, and set aside for shipping. If you do wish to modify or cancel your order please let us know as soon as possible and we will do our best to make the changes before it is shipped.

Contact us on or 09 366 6879 to get us to look into it.

I have a discount code, how do I use it?

Discount codes can be applied to your order at Checkout. Enter your discount code into the field on the top right, above your cart total. Once you hit 'Apply' your discount will be deducted from your cart total and you can continue on to Payment.

Please note that only one discount code can be applied per order. Discount codes cannot be combined or used with any other promotions or offers.

I'm placing an order as a gift, how do I make sure no prices are shown in the order?

Not to worry, no prices are ever shown in any packages we send out. Order confirmations are only ever sent by email to the person who placed the order.

Can I return my order after I have received it?

We will refund or replace any order no questions asked.

Our 100% guarantee is here because we have confidence in our products and want you to be able to explore your palate knowing we have your back.

To return an order contact our help desk.

Do you have organic or vegan Gins?

We currently carry organic or vegan gin options. Please contact us for more information.

Is GST included in the advertised sale price?

Yes, all prices advertised are GST inclusive as required by New Zealand law. When you check-out you will see the GST component of the order separated out so it's clear how much tax is included in your order.

You don't carry my favourite. Can you get some for me?

If you'd like to see a particular brand or product on the site, we'd love to hear your suggestions! Whether this is for a one-off event or ongoing supply we'll do some research and see what we can do.

Feel free to email us your suggestions at The Gin Club team are looking for great new products all the time so send us your ideas!

What do RRP and ERP mean?

RRP is the "recommended retail price" and ERP is the "estimated retail price". These are set for each product by the brand, distributor or supplier.

What is a Mystery Gin?

Our Mystery Gin are simply gins we love, with the branding hidden and revealed only when it arrives at your door. This means that we can charge the lowest possible rate, without issues from competitors (they hate when we're offering the best price!), as well as providing a unique and exciting purchase experience for our customers.

Is there a minimum order?

Just one bottle

What are the payment options?

We accept Visa, Mastercard cards and bank to bank via Windcave in our secure online checkout.

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PRODUCT NAME
Categories
Pinot Noir

Taste Profile
2020

Country
Fresh/Fruity

Serving Suggestion
Fresh/Fruity

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$200.95
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